BY PURCHASING FROM OUR SMALL FARM YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS:

ONCE AN ORDER IS PLACED, IT CANNOT BE ALTERED OR CANCELLED.

IF A PRODUCT BECOMES UNAVAILABLE

If for some reason we do not have an item you ordered- you will be notified by email and issued a refund for the unavailable item. We will NOT refund or cancel your entire order for one missing product.

In the event of an unforeseen incident, you will be refunded. Things do happen.

NOT WHAT YOU ORDERED?

Just reach out. We want to make it right. 

GUARANTEE

We guarantee that the tubers you receive will be true to variety with no signs of disease upon packaging. Each tuber will be inspected multiple times while packing to ensure accuracy and eyes. We do not send out rotten tubers, nor do we send out tubers with snapped necks.

Pale & Peach will not be held responsible for loss of
product due to *presprouting* for cuttings, poor weather conditions, storage conditions or
mishandling.

HOW WE HANDLE VIRUS

VIRUS: As of now, we cannot offer a virus free guarantee. We practice strict sanitization between plants and cull any
plant that is not meeting my expectations. In the future, we plan to submit for testing; However our tiny operation cannot support those high costs at this time. 

The science and statistics speak for themselves- even with testing- we need to remember that virus is all around us. Your entire field could test clean on a Monday, and pee dirty on a Tuesday because a pack of microscopic insects got a little hangry. 

We give our plants a little extra lovin' to see them thrive. If they aren't thriving- we aren't keepin'. This is a risk all of us take while buying/trading/selling tubers.

I do my absolute best to inspect each and every plant to the best of my abilities- I am not a scientist nor a virologist. I'm just a Sami, trying her hardest to provide you guys with healthy plants that you can cut, share, propagate, and enjoy!

IF YOU RUN INTO ANY ISSUES UPON DELIVERY

You MUST reach out to me within 48 hours of delivery.

If your tuber is squishy or rotten upon delivery, you will be asked to send us a video and a clear picture of the tuber and our writing on the side. We will get back to you within 48 hours.

If you are receiving fall tubers, please note- eyes are far less visible. Some varieties take an eternity to wake up and sprout. Optimal times for waking tubers up can be searched in various groups or simply just googling your growing zone. We do not send out mushy/rotten tubers.

I'm just one human. Mistakes will be made, and the occasional truly blind as a bat tuber will fall through the cracks. In this case, reach out to us via email and politely let us know. Again, we will ask for a clear video and photo of the tuber.

I will gladly work with anyone who is kind and we will find a solution that meets both of our needs. I'm a pretty easy going lady. If you email me and start harassing me, calling me names, or simply being rude with me because of your order, it will not be tolerated.  

Acknowledging these terms and conditions mean you are acknowledging giving us the opportunity to fix a mistake we have made.

You must give us the opportunity to replace an item before a refund is given.

If you truly believe you have a blind tuber, we will ask that you send us a video and photos to verify this by June 1st. 

ALL blind tubers will be required to be mailed back at buyers' expense. 

Any valid blind tubers will receive a credit for the following sale/season in the amount of the original tuber. 

Please inspect your tubers within 48 hours of delivery.

You MUST contact me within 48 hours of delivery to share your concerns for the integrity of your tubers. Please include your order number and any photos of the tubers in question. Please see the link below on TUBER EXPECTATIONS.